Last Updated: [May 2023]
Information We Collect
We may collect the following types of personal information from you:
Contact Information: This includes your name and email address. We collect this information to enable us to respond to your enquiries and provide you with the information you request. We may also use this information for future marketing activities if you provide your consent.
How We Use Your Information
We use the personal information we collect for the following purposes:
Responding to Your Enquiries: We use your contact information to communicate with you and address any enquiries or requests you may have.
Providing Services: If you engage our services, we may use your personal information to fulfill our contractual obligations and provide you with the services you requested.
Marketing Activities (with Consent): With your consent, we may use your name and email address to send you promotional materials, newsletters, or information about our products, services, and special offers. You can opt out of receiving marketing communications at any time.
Improving Our Website: We may analyze the usage information and device information to understand how visitors use our website, improve its functionality, and enhance the user experience.
Legal Compliance: We may use your personal information to comply with applicable laws, regulations, and legal obligations.
Sharing Your Information
We do not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your information in the following circumstances:
Service Providers: We may share your personal information with trusted service providers who assist us in operating our website and providing services to you. These service providers are contractually obligated to protect your personal information and can only use it for the specific purposes we dictate.
Legal Obligations: We may disclose your personal information if required by law, court order, or government regulations to comply with legal obligations or protect our rights, property, or safety, or the rights, property, or safety of others.
Business Transfers: In the event of a merger, acquisition, or sale of our business, your personal information may be transferred to the acquiring company, subject to their privacy policies.
Your Rights and Choices
Access and Correction: You have the right to access, correct, or update your personal information. If you need assistance, please contact us using the information provided below.
Marketing Communications: You can choose whether to receive marketing communications from us. You can unsubscribe or opt out of receiving these communications by following the instructions in the email or contacting us directly.
Data Protection Rights: Subject to applicable law, you may have the right to request the deletion, restriction, or portability of your personal information. You may also have the right to object to the processing of your personal information or withdraw your consent, where applicable.
We take reasonable precautions to protect your personal information from unauthorised access, loss, misuse, or alteration. However, please note that no method of transmission over the internet or electronic storage is 100% secure.
Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe we may have collected information from a child, please contact us immediately.
If you have any questions or concerns about these Terms, please contact us at:
Heritage House, 10 Houndgate, Darlington, County Durham, DL1 5RF, United Kingdom.
Telephone: 01325 370 700