Home Care in North Yorkshire | Heritage Healthcare

RATED 9.7 ON HOMECARE ★★★★★

Welcome to Heritage Healthcare Northallerton & Richmond (North Yorkshire), where compassionate care and exceptional service meet to transform lives!

Helping You Live Fully

Your life, your choices, our support
Your Comfort, Our Priority

Putting your needs first, always
Small Steps, Big Difference

Every little moment matters

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Call 01609 711 115 or 01748 900 061

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Lines open Mon-Fri 9am-5pm

Find out how Heritage Healthcare Northallerton & Richmond (North Yorkshire) can help you and your loved ones save time and money with our award winning home care services.

Heritage Healthcare can potentially save money on care homes in the UK

Welcome to Heritage Healthcare North Yorkshire, your trusted source for exceptional home care services in Northallerton, Richmond, and the surrounding areas of North Yorkshire.

We are dedicated to enhancing the lives of individuals and families in our community through personalised home care solutions. With a commitment to excellence and a passion for compassionate service, we strive to be the premier choice for all your home care needs.

At Heritage Healthcare North Yorkshire, we recognise that each person's care journey is unique. That's why we offer a comprehensive range of services tailored to meet diverse needs and preferences. Whether you require assistance with personal care, specialised support, companionship, or just an extra helping hand around the house, our highly skilled team is here to provide you with individualised support that promotes your overall well-being.

Building lasting relationships with our clients and their families is at the core of our approach to home care. We believe in fostering trust, respect, and open communication to deliver exceptional care. Our dedicated team takes the time to listen to your concerns, understand your goals, and collaborate with you to develop a personalised care plan that addresses your specific needs.

Get in touch today to see how we can help you with your health care

Call 01609 711 115 or 01748 900 061 or e-mail northeastoffice@heritagehealthcare.co.uk

OUR SERVICES

When you choose Heritage Healthcare North Yorkshire, you can have confidence in the quality of care you will receive. Our team of experienced carers and support staff are committed to staying at the forefront of healthcare practices and technologies. This enables us to provide innovative solutions and deliver services that enhance your quality of life while upholding the highest standards of professionalism and compassion.

Your satisfaction and comfort are our top priorities. We go the extra mile to ensure that you feel safe, respected, and supported throughout your healthcare journey. By entrusting us with your care, you gain a dedicated partner who will work tirelessly to meet your needs, providing you with peace of mind and the confidence to embrace life to the fullest.

Choose Heritage Healthcare North Yorkshire for exceptional healthcare services that prioritise your well-being. Experience the difference of personalised care delivered with compassion and expertise. Contact us today to learn more about our services or to schedule a consultation with our caring team. Let us be your trusted partner in your pursuit of optimal health and happiness in Northallerton, Richmond, and the surrounding areas.

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CALL US

01609 711 115 or 01748 900 061
E-MAIL US

northeastoffice@heritagehealthcare.co.uk
OFFICE LOCATION

Heritage House
10 Houndgate
Darlington
County Durham
DL1 5RF
OPENING HOURS

08.30 - 17.00

Weekdays Out of Hours On Call Service
06.30 - 09.00
17.00 - 22.00

Weekends Out of Hours On Call Service
06.30 - 22.00

Get in touch, we’re always happy to help.

We always respond as soon as possible

FEATURES & BENEFITS OF OUR HOMECARE

PERSONALISED CARE

Our team creates personalised care plans to meet the unique needs and preferences of each individual

COMFORT AND CONVENIENCE

Our homecare services provide care and support in the comfort and familiarity of one’s own home

INDEPENDENCE AND DIGNITY

We encourage individuals to maintain their daily routines and activities to promote independence and dignity

PEACE OF MIND

Our experienced and qualified professionals deliver reliable and compassionate care, giving family members peace of mind

CUSTOMER TESTIMONIALS

Read real opinions of people who are using Heritage Healthcare right now

I loved my home, my garden and of course, my cat and I know that my happy life for the past 15 years has only been possible because of the support I received from my carers. Thank you to the carers from Heritage for their invaluable help over the years. I really miss them, not only for the care I received but also as my friends.

Helen D - Former Client

The care I have received would be hard to beat. I am treated as a person and this makes a big difference. My wishes are met as much as possible, I find the staff willing and very caring.

Mr M - Client

Heritage carers do a brilliant job looking after my partner all these years. It takes the stress off me. I couldn't look after my partner without the care package in place. The girls are a lovely bunch of girls, never been let down once and the management are brilliant.

B T - Partner of Client

OUR TEAM MEMBERS

Lisa Glass

Registered Care Manager

Experience: Health & Social Care

About me:

I am Lisa Glass, a dedicated and experienced professional managing the North Yorkshire area as the Registered Care Manager for Heritage Healthcare. With a strong background in healthcare and managerial roles, I have earned a fantastic reputation for delivering high-quality care and leading my team to achieve commendable ratings in CQC inspection reports. As the Registered Care Manager for Heritage Healthcare in the North Yorkshire area, I bring a wealth of experience and expertise to my role. With a proven track record of delivering high-quality care and achieving outstanding ratings, I lead my team with passion and dedication. My qualifications in Health and Social Care, as well as Leadership and Management, further enhance my ability to provide exceptional care services. My commitment to continuous improvement and my focus on personalised care make me an invaluable asset to Heritage Healthcare in the North Yorkshire area, ensuring that clients receive the highest standard of care possible.

Background:

My journey with Heritage Healthcare began in May 2013 when I joined the company as a Senior Care Coordinator. Demonstrating my exceptional skills and commitment to providing excellent care, I quickly progressed to managing the Darlington care office. My extensive experience in the healthcare industry, combined with my managerial expertise, led me to my current role as the Registered Care Manager for the North East office which comprises Teesside, Darlington and North Yorkshire.

My Motivation:

I am motivated by my passion for delivering high-quality care and making a positive impact on the lives of those I serve. My dedication to providing exceptional care services is evident in my track record of achieving 'Good' ratings in CQC inspection reports. My commitment to excellence and my desire to continuously improve the quality of care are at the forefront of my role as the Registered Care Manager.

My Focus:

As the Registered Care Manager for Heritage Healthcare in the North Yorkshire area, my primary focus is on delivering high-quality care services to clients. I leverage my extensive knowledge and experience in healthcare and leadership to ensure that the care provided meets the highest standards. My dedication to continuous improvement and my ability to lead and motivate my team are instrumental in maintaining the excellent reputation of Heritage Healthcare.

Quote: “Our team at Heritage Healthcare in the North Yorkshire area is dedicated to providing high-quality care services that make a real difference in the lives of our clients. We strive to exceed expectations and ensure that each individual receives the personalised care they deserve.”

Blonde haired lady with glasses wearing a black uniform with a white pinstripe against a cream background

Kay Taylor

Assistant Manager

Experience: Health & Social Care

About me:

I am Kay Taylor, a highly experienced professional with a remarkable career spanning over three decades in the care sector. My passion for the well-being of others led me to start as a care assistant in a residential home, where I demonstrated unwavering dedication to providing exceptional support. Throughout my journey, I have transitioned into the specialised field of care at home, further refining my expertise and commitment to delivering outstanding care. As Assistant Manager at Heritage Healthcare in North Yorkshire, covering Northallerton, Richmond, and surrounding areas, I bring a wealth of experience, qualifications, and expertise to my role. With my illustrious career in the care sector and my commitment to maintaining the highest standards of care, I play a vital role in ensuring that clients receive exceptional support. My dedication to training and supporting the care team, as well as my meticulous oversight through audits, guarantees that Heritage Healthcare delivers outstanding home care and support to every client. My expertise and passion make me an invaluable asset to the organisation, and my unwavering commitment to providing exceptional care sets a standard of excellence for the entire team.

Background:

I joined Heritage Healthcare in November 2011 and have consistently proven myself as a valuable asset, excelling in my roles and steadily climbing the ranks to my current position as Assistant Manager. I hold extensive qualifications, including Level 2 and Level 3 certifications in Health and Social Care, a Level 3 NVQ in Leadership and Management, as well as impressive Level 4 and Level 5 Diplomas in Management. These credentials serve as a testament to my exceptional knowledge and competence in the care industry.

My Motivation:

I am driven by a profound dedication to upholding the highest standards of care. Ensuring that every individual receives the exceptional support they deserve is at the core of my motivation. With my wealth of experience and expertise, I strive to make a positive impact on the lives of both clients and fellow care professionals.

My Focus:

As Assistant Manager at Heritage Healthcare in North Yorkshire, covering Northallerton, Richmond, and surrounding areas, I hold a crucial role in the organization. I am responsible for conducting induction training for new team members, equipping them with the necessary skills and knowledge to excel in their roles. Additionally, I serve as the "Train the Trainer" in essential areas such as Administering Medication, Dementia Care, and Manual Handling, sharing my extensive knowledge and expertise with my colleagues. Conducting audits to ensure the highest standards of service is another vital aspect of my role, as I provide meticulous assessment and oversight to ensure outstanding home care and support for our clients.

Quote: “At Heritage Healthcare, we are dedicated to providing the highest standards of care to our clients. As Assistant Manager, I strive to support and empower our care team, ensuring that we deliver personalised and compassionate care that makes a real difference in people's lives.”

Christine Greenwood

Care Coordinator

Experience: Health & Social Care

About me:

I am Christine Greenwell, a highly valued member of the care team at Heritage Healthcare. Since joining the organisation in 2016, I have consistently demonstrated exceptional skills and unwavering dedication to ensuring the well-being and independence of our cherished clients in the North Yorkshire area, specifically in Northallerton, Richmond, and surrounding areas. With my exceptional skills, attention to detail, and commitment to ongoing professional growth, I consistently contribute to the delivery of high-quality care services. My dedication to the well-being of our clients and my unwavering commitment to excellence make me an invaluable member of the care team. My professionalism and passion for providing exceptional care services set a standard of excellence within the organisation and contribute to the well-being and satisfaction of our cherished clients.

Background:

In my role as a Care Coordinator, I play a vital role in managing office enquiries and addressing concerns promptly and efficiently. My meticulous attention to detail and commitment to providing valuable support allow me to contribute to the development and implementation of comprehensive care plans. By empowering individuals to maintain their desired lifestyle within the comfort of their own homes, I help foster a sense of independence and well-being. Additionally, I conduct regular reviews with the care team, ensuring open communication and the delivery of the highest quality of care.

My Motivation:

My unwavering dedication and commitment to the well-being of our clients are at the core of my work. I understand the importance of providing personalised care and support that enables individuals to maintain their desired lifestyle and independence. My passion for helping others and ensuring their well-being drives me to deliver exceptional care services every day.

My Focus:

As a Care Coordinator at Heritage Healthcare, my primary focus is on managing office enquiries and providing invaluable support to our clients. I actively contribute to the development and implementation of comprehensive care plans, ensuring that each individual's unique needs are met. My commitment to ongoing growth and expertise is reflected in my attainment of Level 2 and Level 3 certifications in Health and Social Care. These qualifications demonstrate my comprehensive knowledge, proficiency, and dedication to providing exceptional care services.

Quote: “I am dedicated to providing exceptional care services and supporting individuals to maintain their independence and well-being. At Heritage Healthcare, we strive to make a real difference in the lives of our clients, and I am proud to be part of a team that shares the same commitment.”