MEET THE TEAM
Meet our Directors
Glenn Pickersgill
CEO
About Me
I’m Glenn Pickersgill, the CEO of Heritage Healthcare. Caring for the elderly is a family legacy I proudly continue. With extensive experience in residential homes and homecare since 1993, I’m deeply committed to delivering exceptional care. My adaptable style and expertise have established Heritage Healthcare as a leading homecare company.
My Background
Actively involved in the care industry, I owned and managed residential and nursing homes. Expanding to home care in 2008, I guided Heritage Healthcare to become a trusted provider of high-quality care services.
My Qualifications
- Diploma in Company Direction from Durham University
- Excellent reputation in the care sector
- Established and profitable business
- Exceptional staff known for their friendliness and dedication
- Successful track record in managing and operating a business
- IOSH Directing Safely certified
My Motivation
Enabling people to age at home is the future of care. I’m motivated by providing the highest standard of care, improving lives, and innovating in the homecare industry.
Focus
As CEO, I address strategic issues and align operations with our vision. With our dedicated team, I maintain Heritage Healthcare’s leading position, seek growth opportunities, and meet evolving client needs.
Quote:
“At Heritage Healthcare, we empower individuals to age gracefully at home. Our unwavering commitment to exceptional care enhances their quality of life. Together, we make a positive difference, ensuring everyone receives the care and support they deserve.”
Sally Pickersgill
Director
About Me
I’m Sally Pickersgill, one of the Directors of Heritage Healthcare. With diverse industry experience, I’m passionate about delivering exceptional care services. My role involves strategic business development and overseeing the Marketing Department.
My Background
Starting in residential property sales, I joined the NHS and became a Personal Assistant to the Chairman and Chief Executive. With a deep understanding of healthcare management, I obtained a Certificate in Management. Transitioning to the commercial property sector, I oversaw refurbishments and collaborated with commercial agents.
My Qualifications
- Certificate in Management from Teesside University
- Extensive experience in sales, negotiation, and property management
My Motivation
I’m motivated by making a positive impact on clients’ lives. Everyone deserves high-quality care that enhances well-being. This drives my dedication to Heritage Healthcare’s success and meeting evolving community needs.
Focus
As a Director, I focus on strategic business development and oversee Marketing. I seek growth opportunities while upholding compassion and excellence. Building relationships with clients, franchisees, and partners creates a supportive environment.
Quote:
“At Heritage Healthcare, we raise care standards and make a positive impact. I’m proud to be part of a team delivering personalized and compassionate care services. Together, we empower individuals to live fulfilling lives.”
Amanda Jackson
Director
About Me
I’m Amanda Jackson, one of the Directors of Heritage Healthcare. Dedicated to continuous improvement, I ensure our services meet the highest standards. With strong leadership and communication skills, I implement operating procedures and regulatory requirements throughout the network, reinforcing our commitment to outstanding care.
My Background
With extensive experience in the care industry, I understand its complexities and challenges. Through ongoing growth and development, I bring expertise in personnel management and operations management experience to the company, driving operational excellence and industry compliance.
My Qualifications
- NVQ Level 4 in Personnel Management
- IiP Internal Champion
- IOSH Managing Safely certification
- Internal QMS Auditor
My Motivation
The profound impact of exceptional care motivates me. Witnessing positive transformations and improved well-being is incredibly rewarding. I believe everyone deserves the highest standard of care, and I’m committed to making a difference in their lives.
Focus
As Director of Heritage Healthcare, my focus is exceeding expectations. I proactively seek innovative solutions and think laterally to address challenges. I prioritise professionalism, ethics, and compliance, empowering our team to deliver exceptional care services.
Quote:
“At Heritage Healthcare, our unwavering commitment to excellence drives us. We believe in providing the highest quality of care, making a positive impact on lives. Through continuous improvement and a dedicated team, we enhance well-being, promote independence, and enrich the lives of those we serve.”
Michelle Fenwick
Director
About Me
I’m Michelle Fenwick, one of the Directors of Heritage Healthcare. With decades of experience in the care sector, I’m dedicated to maintaining high standards and supporting franchisees for the success of our business.
My Background
Starting as a Healthcare Assistant in 1994, I progressed through various roles, becoming a Registered Care Home Manager in 2002. Joining Heritage Healthcare in 2009, I held multiple positions before becoming a Director.
My Qualifications:
- Qualified Franchise Professional (QFP), making me the first person in the care sector to achieve this prestigious qualification
- BFA Northern Forum Chair
- Finalist for EWIF (Encouraging Women into Franchising) Inspiring Woman of the Year
- Level 4 Registered Managers Award (RMA)
- Diploma in Computerised and Manual Payroll
- Every Child Matters Qualification
- Safeguarding Adults Level 1, Level 2 & Level 3
My Motivation
Continuous improvement and supporting franchisees drive me. Witnessing the positive impact of our services motivates me to maintain high standards and foster growth.
Focus
As Director, I focus on franchise recruitment and development. I select individuals aligned with our values and provide comprehensive support to franchisees. I contribute to strategic decision-making and drive overall network growth.
Quote:
“Franchising transforms lives and communities. Providing the highest standard of care enables aging with dignity. Together with our dedicated franchisees, we make a positive difference in clients’ lives and shape the future of homecare.”
Meet our Support Team
Lisa Walsh
Finance Manager
About Me
I’m Lisa Walsh, the Finance Manager at Heritage Healthcare. With extensive experience in the Care Sector, I’ve progressed from a Homecare Assistant to senior positions. Passionate about finance, I transitioned into administration and found my niche in the finance department. Equipped with advanced software skills, I offer advice and guidance when needed.
My Background
Starting as a Homecare Assistant, I gained hands-on experience and a deep understanding of the industry. Transitioning to administration, I found my passion for finance. This diverse background brings a unique perspective to my role as Finance Manager at Heritage Healthcare.
My Qualifications
- AAT Level 4 – Association of Accounting Technicians
- AAT Level 3 – Association of Accounting Technicians
- Distinction in Level 2 IAB Computerised Book-keeping
- PASSsystem Accredited
My Motivation
I’m genuinely passionate about numbers and the financial aspect of the business. Combining my finance expertise with knowledge of the Care Sector is fulfilling. Supporting franchisees in managing finances and ensuring long-term success motivates me.
Focus
As Finance Manager, I support and train franchisees in all financial aspects. From budgeting to utilising our scheduling software, I provide guidance and address concerns. Highly organised and approachable, I prioritize workloads to meet deadlines and deliver projects on time.
Quote:
“At Heritage Healthcare, we understand finance’s critical role in franchisees’ success. I’m committed to providing comprehensive support, ensuring franchisees have the tools and knowledge to thrive. Together, we’ll navigate finance complexities and achieve sustainable growth in the Care Sector.”
Joshua Hunt
Marketing Manager
About Me
I’m Joshua Hunt, the Marketing Manager for Heritage Healthcare. With a strong background in marketing strategy and brand development, I focus on driving growth across the organisation while supporting our franchise network. My goal is to create cohesive, effective marketing that strengthens both our national presence and the success of each local office.
My Background
My career has been shaped by a passion for supporting organisations within the care sector and helping them build strong, recognisable brands. Working across a variety of roles in marketing, I’ve developed a deep understanding of how to create strategies that not only raise awareness but also highlight the meaningful impact care providers have in their communities.
My Motivation
I’m motivated by the opportunity to make a measurable impact on the growth of Heritage Healthcare and the success of our franchisees. Creating strategic, well-executed campaigns that support our offices, enhance our brand, and ultimately benefit the people we care for is what drives me every day.
Focus
As Marketing Manager, my focus is to deliver comprehensive support across all areas of marketing within the franchise network. This includes overseeing website optimisation, managing social media strategy, and leading the planning, execution, and performance analysis of campaigns to ensure strong return on investment. I work closely with new franchisees to guide their marketing setup, provide structured training, and offer ongoing strategic support. In addition, I contribute to recruitment initiatives by developing clear, effective job descriptions and advising on the most appropriate and impactful advertising channels.
Quote:
“At Heritage Healthcare, we recognise the importance of strategic and cohesive marketing in strengthening our brand and supporting the communities we serve. As Marketing Manager, my focus is on developing initiatives that enhance brand recognition and drive sustainable growth across our franchise network. By applying my experience in the care sector and marketing development, I provide comprehensive support, ensuring franchisees are equipped to deliver effective, consistent, and impactful marketing within their local markets.”
Hannah Davies-Morley
Marketing Apprentice
Marie Franks
Franchise Development Manager
About Me
My name is Marie Franks, and I am the Business Development Manager at Heritage Healthcare. I have a strong background in community engagement and business development within the homecare industry.
I am passionate about helping businesses grow and enjoy mentoring and supporting others to build strong, sustainable services that make a positive difference in their communities. My experience in marketing and customer service has helped me understand the importance of building trusted relationships, listening to people’s needs, and delivering an excellent experience.
I am committed to supporting the continued growth of Heritage Healthcare while helping to ensure that clients, families, and local communities receive high-quality, compassionate care.
My Background
My background spans marketing, business development, and customer service within the care sector, giving me a strong understanding of what is needed to establish and maintain meaningful growth within a homecare business.
Throughout my career, I have developed a passion for building strong community connections, understanding the needs of clients and families, and creating strategies that support sustainable business growth. My experience has shown me that successful care services are built on trust, strong relationships, excellent communication, and a commitment to delivering high-quality support.
I enjoy working with businesses to identify opportunities, overcome challenges, and develop approaches that strengthen their presence within the community while ensuring the people they support remain at the heart of everything they do.
My Motivation
My motivation comes from seeing the positive impact that well-led, compassionate care services can have on individuals, families, and communities.
I am passionate about supporting businesses to grow in a way that keeps people at the heart of everything they do. For me, successful business development is not just about achieving growth; it is about building trusted relationships, creating opportunities, and helping care providers deliver services that truly make a difference.
I am driven by the opportunity to mentor, encourage, and support others, sharing my experience to help businesses develop their confidence, strengthen their approach, and achieve sustainable success within the homecare sector.
Focus
As Franchise Development Manager, my role centres on three key areas: strategic growth, compliance and quality assurance, and operational excellence. I work closely with franchisees to identify opportunities for growth, analyse business performance, develop effective marketing strategies, and implement systems that support long-term success. I also provide guidance to help ensure services remain compliant with industry standards while maintaining the highest levels of quality. Whether supporting the launch of a new franchise or helping an established office expand, I am committed to providing practical advice, ongoing support, and tailored solutions that enable franchisees to build sustainable, successful businesses.
FIND CARE TODAY CALL 0333 004 0277 or E-MAIL care@heritagehealthcare.co.uk
FIND CARE TODAY
CALL 0333 004 0277
or E-MAIL
care@heritagehealthcare.co.uk
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