HERITAGE HEALTHCARE - York

Find Expert Care from a Multi-Award Winning Homecare Specialist

OUR SERVICES | OUR TEAM | CAREER OPPORTUNITIES | LATEST NEWS | OUR LOCATION

HERITAGE HEALTHCARE - York

Welcome to Heritage Healthcare York, where exceptional home care services meet compassionate care, tailored to meet your unique needs.

Our mission is to enhance the quality of life for individuals and families in York by delivering personalised, professional care within the familiar comfort of home. With Heritage Healthcare, you can trust that your well-being and satisfaction are our top priorities.

Heritage Healthcare York is a leading provider of home care services, offering unparalleled quality and compassionate care in York and the surrounding area. Our dedicated team of professionals undergo rigorous training and have extensive experience in the field. They prioritise personalised care plans that cater to individual needs, ensuring physical, emotional, and social well-being while preserving dignity and independence. With a comprehensive range of services, including personal care, medication management, and companionship, they provide reliable and trustworthy support. Their commitment to engaging and enriching activities promotes an active and fulfilling lifestyle for their clients.

Get in touch today to see how we can help you with your health care

Call 01904 691 000 or e-mail yorkoffice@heritagehealthcare.co.uk

OUR SERVICES

At Heritage Healthcare York, we are dedicated to providing exceptional home care services that empower you to live life on your own terms. With our commitment to quality, compassion, and personalised care, we strive to be the trusted partner you can rely on.

Contact us today to learn more about our services and how we can support you or your loved ones in York. Let Heritage Healthcare be your choice for compassionate and reliable home care services.

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OPENING HOURS
9.00 - 17.00
Weekdays Out of Hours On Call Service
06.30 - 09.00
17.00 - 22.00
Weekends Out of Hours On Call Service
06.30 - 22.00
CALL US
01904 691 000
E-MAIL US
yorkoffice@heritagehealthcare.co.uk
OFFICE LOCATION
3 Devonshire Court
Green Lane Trading Estate
York
North Yorkshire
YO30 5PQ

Get in touch, we’re always happy to help.

We always respond as soon as possible

FEATURES & BENEFITS OF OUR HOMECARE

PERSONALISED CARE

Our team creates personalised care plans to meet the unique needs and preferences of each individual

COMFORT AND CONVENIENCE

Our homecare services provide care and support in the comfort and familiarity of one’s own home

INDEPENDENCE AND DIGNITY

We encourage individuals to maintain their daily routines and activities to promote independence and dignity

PEACE OF MIND

Our experienced and qualified professionals deliver reliable and compassionate care, giving family members peace of mind

CUSTOMER TESTIMONIALS

Read real opinions of people who are using Heritage Healthcare right now

Dear Joe, Julie and all the staff at Heritage wishing you all a wonderful Christmas. Thank you for everything you are all appreciated. Enjoy the chocolates.

S B - Daughter of client

A massive thank you to Gavin again. He is a legend and he has become Mum's Number 1 boyfriend over George Clooney !!

Jane - Daughter of Janet

Hi Joe, Just a thank you to you for helping my Mum the other day, She’s not been herself and has been quite stressed and tearful lately.Your call meant the world to her, Thank you for your kindness

Diane L - Daughter of Client

Thank you to Katie for her response to an emergency situation whereby the emergency services needed to be contacted

E M - Daughter of Client

Olwyn has now been assessed for a care home who have told us they will accept her and things have moved very quickly and she is going this afternoon. Initially it will be on a temporary basis, treating it like a holiday. There is a chance she won’t settle but all being well she will be there permanently. If she doesn’t settle and is really unhappy we would have to reconsider, but understand is you don’t have the availability again in a couple of weeks.Sorry for the short notice, the bedtime visit will need to be cancelled today.We want to thanks you and all your staff for what you have done for Olwyn.

L & R - Children of Client

Good. We are pleased with the assistant we receive and are sure when we need it more help will be given.

Mrs L - Wife of Client

Very good experience from all staff. Service is provided efficiently with good humour.

S M - Client

Heritage Healthcare continues to deliver excellent service largely due to the quality of its carers who are consistently thoughtful and respectful of my Father helping us to safeguard Dad’s quality of life, and to remain at home in familiar surroundings.He otherwise might face life in a care home where his needs would be managed alongside those of other residents. At home, and with the professionalism and commitment of our Heritage carers, he enjoys one on one care enhancing his enjoyment of life despite being bed bound. We remain very happy clients and would not hesitate in recommending the company to others.

Helen R - Daughter of Client

Understand the needs of the client. Flexible and responsive to changes on a daily basis. Caring staff, who in the main, prepared to go the extra mile. Any issues with new staff are usually addressed quickly when raised with management.

M W - Daughter of Client

Gavin is Amazing, mum loves him

Jane - Daughter of Client

OUR TEAM MEMBERS

Joe Atkin

Registered Care Manager

Experience: Health & Social Care

About me:

I am Joe Atkin, a dedicated and experienced Registered Care Manager at Heritage Healthcare York. I have been with the company since August 2015, and throughout my journey, I have showcased remarkable growth and passion for the care industry.

Background:

I have a diverse set of qualifications that contribute to my expertise in the field:NVQ Level 2 in Health & Social Care NVQ Level 2 Mental Health First Aider NVQ Level 3 in Health & Social Care Level 5 Diploma in Management Level 5 Diploma in Advanced Practitioner AET Level 3 Train the Trainer CertifiedInitially, I joined Heritage Healthcare as an office administrator, where I efficiently handled administrative tasks and played a vital role in rostering duties. With my unwavering dedication and strong work ethic, I quickly progressed within the organisation, eventually assuming the role of Care Coordinator. In April 2017, I achieved a significant milestone by becoming a Registered Care Manager, reflecting my unwavering commitment to excellence in care provision.

My Motivation:

My motivation lies in ensuring the delivery of high-quality care and unwavering support to our clients. I am passionate about making a positive impact on their lives and dedicated to maintaining their well-being and satisfaction. I believe in fostering an environment of continuous learning and professional development within the care team, empowering them to expand their knowledge and skills to provide the best possible care experience.

My Focus:

As the Registered Care Manager at Heritage Healthcare York, my focus is on maintaining the highest standards of care while fostering a supportive and nurturing environment for both clients and the care team. I play a pivotal role in coordinating and managing care services, utilising my exceptional coordination and management skills to enable the team to deliver personalised and compassionate care to our clients.

Quote: “Our goal is to provide exceptional care and support to our clients, ensuring their well-being and satisfaction. We strive to create a nurturing environment that promotes continuous learning and professional development within our care team.”

Julie Norman

Senior Care Coordinator

Experience: Health & Social Care

About me:

I am Julie Norman, a highly experienced Senior Care Coordinator at Heritage Healthcare York. I joined the Heritage Healthcare family in September 2012, bringing with me a wealth of knowledge and expertise in the care sector. My commitment to continuous growth and development is evident through my professional qualifications and dedication to providing exceptional care.

Background:

I have acquired a range of qualifications that contribute to my expertise in the field:NVQ Level 2 in Health & Social Care NVQ Level 3 in Health & Social Care AET Level 3 Train the Trainer CertifiedMy journey with Heritage Healthcare began as a dedicated Care Coordinator, utilising my extensive experience in the care industry. With my qualifications including NVQ Level 2 and 3 in Health and Social Care, I have continuously honed my skills and knowledge to better serve our clients and caregivers.

My Motivation:

My motivation lies in ensuring the smooth operation of care plans for our clients. I am passionate about organising and scheduling care visits, ensuring that each individual receives the appropriate level of support at the right time. I also take pride in offering guidance and support to potential clients and carers, ensuring they have a comprehensive understanding of our services.

My Focus:

As the Senior Care Coordinator at Heritage Healthcare York, my role is crucial in overseeing care plans and ensuring their successful implementation. I leverage my exceptional organisational skills and meticulous attention to detail to contribute to the seamless delivery of care services. Additionally, I serve as a trainer within the care team, providing comprehensive training sessions to equip caregivers with the skills and expertise necessary to deliver exceptional care.

Quote: “By providing comprehensive care coordination and delivering exceptional training, our aim is to enhance the well-being and quality of life of our clients. We are dedicated to ensuring they receive the right level of support and fostering meaningful connections within their communities.”

Alex Edgar

Care Coordinator

Experience: Health & Social Care

About me:

I am Alex Edgar, a dedicated and experienced Care Coordinator at Heritage Healthcare York. I have been with the organization since August 2014, and my commitment to providing exceptional care and support has been a driving force in my professional growth within the company.As a Care Coordinator at Heritage Healthcare York, my responsibilities encompass various crucial tasks that contribute to the smooth operation of the organisation. I play a vital role in maintaining compliance by conducting monitoring visits, telephone reviews, and care plan reviews. I also assess the competency of the care workers, identifying areas for improvement and addressing them proactively. My attention to detail and commitment to maintaining high standards contribute to the exceptional care provided by Heritage Healthcare York.

Background:

I hold an NVQ Level 3 qualification in Health & Social Care, which showcases my comprehensive understanding of the industry and my ability to deliver high-quality care services to our clients.I started my journey with Heritage Healthcare York as a caring and compassionate care assistant. Through my dedication and outstanding performance, I was promoted to the role of Care Coordinator in February 2023. This promotion reflects my commitment to delivering excellent care and my ability to take on more responsibilities within the organisation.

My Motivation:

My motivation lies in ensuring that our clients receive the care they require and deserve. As a Care Coordinator, my primary responsibility is to accurately schedule care visits, matching clients with the most suitable care workers. I am passionate about providing a seamless and personalised care experience that meets the unique needs of each individual.

My Focus:

My focus is to ensure that our clients receive the highest standard of care and support. Through accurate scheduling of care visits and maintaining compliance, we strive to create a nurturing environment where our clients feel valued and well-cared for.

Quote: “Our goal is to provide exceptional care and support to our clients, ensuring their well-being and satisfaction. We strive to create a nurturing environment where our clients feel valued and well-cared for. By accurately scheduling care visits and maintaining compliance, we aim to deliver the highest standard of care and support.”

An Asian man and women sit at a kitchen table with a carer in blue uniform. The carer is handing the lady a drink and there is a plant and a bowl of fruit on the table

Female Live-In Carer - Middlesbrough

We are currently seeking a compassionate and experienced Live-In Carer to provide care and support for our client in Middlesbrough.

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Home Care Assistant

At Heritage Healthcare York, we believe in going above and beyond to provide exceptional care and support to individuals in our local community. If you have a genuine passion for making a difference and want to be part of an amazing team that truly values its colleagues and clients, we have an exciting opportunity for you!

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