Our Team - Heritage Healthcare Windsor | Expert Care at Home

Our Trusted Team

We carefully recruit and train our care team to the highest possible standards. All staff members are DBS checked to an enhanced level and are fully insured with public liability cover. Heritage Healthcare Windsor Carers always wear a uniform and carry identification badges with photographic ID for added security and peace of mind.

Prabjot and Tony Dhillon

Managing Directors and Owners

Managing Directors, Prabjot and Tony, have gained vast experience working with a range of people throughout their careers, with Prabjot previously working in Secondary Education and Tony building customer relationships whilst working for an asset finance company. After experiencing the loss of an elderly family member during the COVID-19 pandemic, the duo realised they wanted to lead a business that was centred around making a difference in people’s lives. With Heritage Healthcare Windsor, they will endeavour to go above and beyond to provide a truly bespoke home care service to each individual cared for, with a team of highly trained Home Carers who share Prabjot and Tony’s compassionate nature.

Brigid Dos Santos

Registered Care Manager

Brigid has built a wealth of experience within the Health and Social Care sector, having worked in various care settings for over 30 years. She has specialised in working with people of varying learning disabilities and mental health, allowing more people to continue to live independently and supported with the right care for their needs. Brigid has developed strong leadership and motivational skills throughout her career, and with a Level 9 in Makaton sign, she has good communication skills that allow her to make individuals feel comfortable. As a Dementia Friend and experienced professional, Brigid will support the leadership of Heritage Healthcare Windsor, implementing the very best care service to clients and their loved ones.

At Heritage Healthcare our staff always strive to be...

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Welcoming and friendly

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Polite and courteous

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Actively helpful and caring in their approach and attitude

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Understanding and responsive of the needs and preferences of our clients

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Respectful of the personality and culture of our clients

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Happy to listen and talk to our clients

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Informal where appropriate, efficient and take pride in their work

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Encouraging of comments and suggestions and receptive towards them

At Heritage Healthcare our staff always strive to have...

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A management approach which creates an open, positive and inclusive atmosphere

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Effective quality assurance and quality monitoring systems

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Registered Managers who are qualified, competent and experienced for the job roles

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Accounting and financial procedures which will safeguard the clients’ interests

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Regular supervision and appraisals

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Reassurance that the health, safety and welfare of our clients and Carers are promoted and protected at all times.

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