“I have completed a telephone review with Ms T today and she had informed me several times that she feels like the care staff are like family to her. Ms T says that all of the carers are lovely and she looks forward to your visits.
Ms T said that she had some Hospital admissions and had lost a lot of weight. Ms T said that she struggled to regain her appetite, but the carers helped her to start eating more and she especially looks forward to her bacon, egg and tomato breakfast in the mornings. Ms T said that staff really help her and encourage her to be as independent as safely possible and this is important to her.
Ms T said that she was really thankful for the support from the care staff especially under the current circumstances with (Covid-19 situation).”
Social Worker of Ms T - client