Compliments from a Client

Heritage Healthcare Wakefield has received a lovely compliment from a client for the care our team provides.

Last week, our management team received a heart-warming email from the social worker of Ms T, who wanted to share the kind words the client had to say about Heritage Healthcare Wakefield.

“I have completed a telephone review with Ms T today and she had informed me several times that she feels like the care staff are like family to her,” stated the email. “Ms T says that all of the carers are lovely and she looks forward to your visits.

Ms T said that she had some Hospital admissions and had lost a lot of weight. Ms T said that she struggled to regain her appetite, but the carers helped her to start eating more and she especially looks forward to her bacon, egg and tomato breakfast in the mornings. Ms T said that staff really help her and encourage her to be as independent as safely possible and this is important to her.

Ms T said that she was really thankful for the support from the care staff especially under the current circumstances with (Covid-19 situation).”

It is our focus to deliver high-quality home care and support to allow more people to remain living in the comfort of their own home for longer. Our care team ensure the safety of each client by developing a care plan based on their needs and health requirements.

Reading wonderful compliments such as Ms T’s helps us to continue improving our service and shows how much of a positive impact our service has.

If you would like to share your review of our service, you can contact our team through your preferred contact method here or visit our profile.

We support our clients with services such as personal care, companionship, household help, dementia care, respite, palliative and end-of-life care. To find out more, please visit our website here to find out how we can support you and your loved ones.

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