When we deliver support within the homes of our clients, we ensure our care is provided with dignity.
Treating people as an individual and ensuring they have a care plan tailored to their unique needs is vital to our care service. Our care team are trained to the highest quality to provide essential care and support, especially during the COVID-19 pandemic. They have become a trusted companion for many people and have provided reassurance and safety whilst we have lived through an uncertain and difficult time.
As a Dignity Champion, we follow the 10 Dignity Do’s to make sure our care and support service continues to be of high-quality:
- Have a zero tolerance of all forms of abuse
- Support people with the same respect you would want for yourself or a member of your family
- Treat each person as an individual by offering a personalised service
- Enable people to maintain the maximum possible level of independence, choice and control
- Listen and support people to express their needs and wants
- Respect people’s right to privacy
- Ensure people feel able to complain without fear of retribution
- Engage with family members and carers as care partners
- Assist people to maintain confidence and positive self-esteem
- Act to alleviate people’s loneliness and isolation
The 10 Dignity Do’s were developed after discussions with various focus groups about what dignity in care meant to people. This led to the Dignity in Care Campaign and the launch of Dignity Champions who pledge to follow these 10 points in the care they deliver.
At Heritage Healthcare, we work with our clients and their loved ones to build a bespoke care plan based on their wishes. We encourage independence within the home and provide various communication routes for clients and their families to discuss the care plan with our team, whether they have questions or concerns. When delivering personal care services, our carers respect the privacy of clients and deliver the service with dignity. We understand accepting support with personal care can be hard for some people, so we ensure clients have built a comfortable friendship with their carer built on trust.
To find out more about the Dignity in Care campaign and to sign up as a Dignity Champion, please visit the website here – https://www.dignityincare.org.uk/