To start your live-in care package, you or a family member will first need to contact our management team and discuss your situation and what support is needed. We will then arrange to visit you at home to carry out a care assessment and to have an in-depth discussion about the care. The care package will then be created, working with you to agree on the right level of care to suit your needs, wishes and requirements.
When the live-in care package is agreed and payment of the service has been organised, we will match you with a small team of carers who you can build a trusted friendship with. We understand having a stranger move into your home can be daunting, so we make sure the process is seamless and comfortable, helping you to build your confidence with the carer.
Your main contact for our live-in care service is Joe Atkin, our Registered Care Manager, who will be available via phone or email to answer any queries you may have. Monthly meetings will take place when the live-in care package has started, either face-to-face or through a video conferencing application so everyone involved can discuss the care provided. This gives clients, carers, family members and our Registered Care Manager, Joe Atkin, the opportunity to catch-up and ensure everyone is happy with the service.
Why choose Heritage Healthcare?
Heritage Healthcare has been providing domiciliary care since 2008, opening the first care offices in Guisborough and Cleveland. The company has built an outstanding reputation and began to franchise the service in 2013 so more communities across the UK could access expert home care.
As an award-winning care provider, we are focused on delivering a high-quality, person-centred service to help more people continue to live at home for longer. With a rigorous recruitment process, Heritage Healthcare ensures clients are supported by the best care team who are trained to the highest standard in all areas of care.
As more people are choosing to remain at home in their later life, Heritage Healthcare wanted to allow the service to remain accessible and so, launched a live-in care service on a national scale. The care provider continues to deliver hourly home care services across the UK, with more care offices opening throughout the year.
What is the difference between fully-managed and introductory live-in care?
When looking for a live-in care provider, there are two types of agencies who deliver the service: introductory and fully managed.
An introductory agency will provide advice on live-in care and will ‘introduce’ you to your live-in care team. The live-in carers will be self-employed but registered with the agency, meaning it becomes the responsibility of the client or their relatives to organise important contracts for the carer. The client will pay the carer directly, paying for the services used which can vary. Introductory agencies do not need to be regulated by the Care Quality Commission, so they do not have regular inspections of the care service provided by carers.
With a fully-managed live-in care service, the company employs carers onto their team and looks after contracts, DBS checks and training. The price of the service is all-inclusive, including the salary of the carers. The care provider ensures the carer has received the correct training in order to deliver care and will be regulated by the Care Quality Commission to provide personal care. The service will also regularly undergo an inspection by CQC to ensure care is provided to the highest standard.
Heritage Healthcare is a fully-managed live-in care service, so you can rest assured the care and support you receive is bespoke to you and delivered by expertly trained carers.