HERITAGE HEALTHCARE - Darlington

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HERITAGE HEALTHCARE - Darlington

Welcome to Heritage Healthcare Darlington, where compassionate care and exceptional service meet to transform lives!

At Heritage Healthcare, we understand that nothing is more important than maintaining your independence and dignity while receiving the care and support you need. That's why our dedicated team of professionals is here to provide you with outstanding homecare services tailored to your individual needs.

With a passion for making a positive impact in the lives of our clients and their families, we go above and beyond to deliver exceptional care. From assistance with daily activities to specialised support for specific health conditions, we offer a comprehensive range of personalised care options that prioritise your well-being.

But what truly sets us apart is our unwavering commitment to providing person-centred care. We believe that you are unique, with your own preferences, routines, and aspirations. By taking the time to really understand your needs and goals, we create a customised care plan that ensures you receive the support you require while preserving your independence.

Get in touch today to see how we can help you with your health care

Call 01325 527 650 or e-mail northeastoffice@heritagehealthcare.co.uk

OUR SERVICES

At Heritage Healthcare, our highly skilled and compassionate caregivers form deep connections with our clients, building a strong bond of trust and understanding. We carefully select and train our staff to meet the highest standards of professionalism and empathy, so you can rest assured that you are in capable hands.

We are proud to be regulated and inspected by the Care Quality Commission (CQC), which reflects our dedication to maintaining the highest standards of care and professionalism. Our commitment to continuous improvement, feedback from our clients, and strong partnerships with local healthcare professionals and organisations further demonstrate our pursuit of excellence.

Our mission is to enable you to age in place, surrounded by the familiar comforts of home. Whether you need short-term respite care or long-term support, our goal is to help you live life to the fullest, with dignity and independence.

Take the first step towards a better quality of life by exploring our website and discovering the comprehensive range of homecare services we offer. If you have any questions or want to discuss your specific needs, our friendly and knowledgeable team is here to assist you.

Welcome to the Heritage Healthcare family, where compassionate care and exceptional service combine to transform lives. Get ready to experience a new level of care and support that will make a real difference in your life or the life of your loved one.

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OPENING HOURS
Monday to Friday
09.00 to 17.00

Weekdays Out of Hours On-Call Service
06.30 to 09.00
17.00 to 22.00
Weekends Out of Hours On-Call Service
06.30 to 22.00
CALL US
01325 527 650
E-MAIL US
northeastoffice@heritagehealthcare.co.uk
OFFICE LOCATION
Heritage House
10 Houndgate
Darlington
County Durham
DL1 5RF

Get in touch, we’re always happy to help.

We always respond as soon as possible

FEATURES & BENEFITS OF OUR HOMECARE

PERSONALISED CARE

Our team creates personalised care plans to meet the unique needs and preferences of each individual

COMFORT AND CONVENIENCE

Our homecare services provide care and support in the comfort and familiarity of one’s own home

INDEPENDENCE AND DIGNITY

We encourage individuals to maintain their daily routines and activities to promote independence and dignity

PEACE OF MIND

Our experienced and qualified professionals deliver reliable and compassionate care, giving family members peace of mind

CUSTOMER TESTIMONIALS

Read real opinions of people who are using Heritage Healthcare right now

I would like to express my sincere gratitude towards you, Kay and all the Heritage staffs for the trust and support which you have given me and also this wonderful opportunity to work with you. I have got such an excellent experience and confidence throughout my career with Heritage. Once again thank you so much Lisa.

Mrs R - Client

I would like to thank you and your wonderful team for all their kind and helpful support that showed Robert over the last few months. Dad loved his daily visits and always spoke very highly of the care he was given. Not only care but the lovely chats whilst he was being prepared for the day. Please can you pass on our thanks to everyone.

Mrs Y - Family Member of a Client

May I do what is required to give a big compliment to Amy. Her care, her remembering what I/we need and just her pure sunshine has meant so much to us, particularly as I'm having a tougher few months with illness and meds changes. Andy had to stay off work yesterday I'm ashamed to say as I was so poorly and unable. Knowing Amy was coming over meant so much. Because I trust her and she just brings care and loveliness with her.. It meant Andy could go back into work and Emily could go out to babysit too knowing id be safe and also happy. Last night she got loads of shopping in, watered and fed all my neglected plants and garden. She knows all the little things in the house and just shows so much care for me, my house, my family. Also thanks to all in the office as I have found sorting visits hard recently and you've all been patient and helped me find the best times etx. Bit better today... And the house is clean, shopping in... And I'm looking forward to me and Amy going out for a fun shopping trip tomorrow.

Mrs K - Client

I just wanted to thank you for everything and to say how delighted I am with the care and the Carers, most of whom I know so well, and also the times they come. Perfect. I am so delighted to be home!

H D - Client

I absolutely loved my first day, was brilliant. All the clients are lovely, and so was the lady I worked with Karen. She was so down to earth and explained everything to me.

New Carer C

Life is so much improved and you've made the transition to having carers much easier, thank you. What a bunch of lovely, fab people you are. It's a hard job I realise... Just wanted to mention that you rock!

Mrs K - Client

Dear Lisa,This is a letter that should have been written months ago, shortly after I found myself at the care home, but I have been very reluctant to admit to myself that I will not be going home and back to my idea of a normal, happy life. I loved my home, my garden and of course my cat and I know that my happy life for the past 15 years has only been possible because of the support I received from my carers. So this is very belated, but it is very sincere. Would you please say 'thank you' to the carers from Heritage for their invaluable help over the years. I really miss them, not only for the care I received but also as my friends. Thanks to you Lisa for your help during those years. Wishing you all the very best in the future.

Miss D - Client

Excellent, reliable and always on time.

Mrs P - Client

My mum was very lucky to have such an exceptionally caring team looking after her. They became a key part of her daily life, understood her so well and became very special to her

Mrs D - Daughter of a Client

The care I have received would be hard to beat. I am treated as a person and this makes a big difference. My wishes are met as much as possible, I find the staff willing and very caring

Mr M - Client

I have the best team of carers anyone could possibly hope for. They are always friendly and make me smile. It is a joy to have them around!

Mrs F - Client

I would like to express my gratitude to the whole team at Heritage for their support and kindness when looking after my husband, R.A special mention to Monika whose patience and caring attitude made a difficult situation far more manageable.

Mrs C - Wife of a Client

OUR TEAM MEMBERS

Lisa Glass

Registered Care Manager

Experience: Health & Social Care

About me:

I am Lisa Glass, a dedicated and experienced professional serving as the Registered Care Manager for Heritage Healthcare (Darlington). With a strong background in healthcare and managerial roles, I have earned a fantastic reputation for delivering high-quality care and leading my team to achieve commendable ratings in CQC inspection reports.

Background:

My journey with Heritage Healthcare began in May 2013 when I joined the company as a Senior Care Coordinator. Through demonstrating exceptional skills and a commitment to providing excellent care, I quickly progressed to managing the Darlington care office. My extensive experience in the healthcare industry, coupled with my managerial expertise, led me to my current role as the Registered Care Manager for Heritage Healthcare North East which comprises Teesside, Darlington and North Yorkshire.

My Motivation:

I am motivated by my passion for delivering high-quality care and making a positive impact on the lives of those I serve. My dedication to providing exceptional care services is evident in my track record of achieving 'Good' ratings in CQC inspection reports. I am committed to excellence and continuously improving the quality of care we provide.

My Focus:

As the Registered Care Manager for Heritage Healthcare (Darlington), my primary focus is on delivering high-quality care services to our clients. I leverage my extensive knowledge and experience in healthcare and leadership to ensure that the care we provide meets the highest standards. My dedication to continuous improvement and my ability to lead and motivate my team are instrumental in maintaining the excellent reputation of Heritage Healthcare (Darlington).

Quote: “Our team at Heritage Healthcare (Darlington) is dedicated to providing high-quality care services that make a real difference in the lives of our clients. We strive to exceed expectations and ensure that each individual receives the personalised care they deserve.”

Blonde haired lady with glasses wearing a black uniform with a white pinstripe against a cream background

Kay Taylor

Assistant Manager

Experience: Health & Social Care

About me:

I am Kay Taylor, a highly experienced professional with a remarkable career spanning over three decades in the care sector. With a deep-rooted passion for the well-being of others, I began my journey as a care assistant in a residential home, demonstrating unwavering dedication to providing exceptional support. Over the years, I transitioned into the specialised field of care at home, refining my expertise and commitment to delivering outstanding care.

Background:

Joining Heritage Healthcare in November 2011, I have consistently proven myself as a valuable asset, excelling in my roles and steadily climbing the ranks to my current position as Assistant Manager. I hold extensive qualifications, including Level 2 and Level 3 certifications in Health and Social Care, a Level 3 NVQ in Leadership and Management, and impressive Level 4 and Level 5 Diplomas in Management. These credentials serve as a testament to my exceptional knowledge and competence in the care industry.

My Motivation:

I am driven by a profound dedication to upholding the highest standards of care. My commitment is deeply rooted in ensuring that every individual receives the exceptional support they deserve. With my wealth of experience and expertise, I strive to make a positive impact on the lives of both clients and fellow care professionals.

My Focus:

As the Assistant Manager at Heritage Healthcare in Darlington, I hold a crucial role in the organisation. I am responsible for conducting induction training for new team members, equipping them with the necessary skills and knowledge to excel in their roles. Furthermore, I serve as the "Train the Trainer" in essential areas such as Administering Medication, Dementia Care, and Manual Handling, sharing my extensive knowledge and expertise with my colleagues. I also conduct audits to ensure that our care team maintains the highest standards of service, providing meticulous assessment and oversight to ensure outstanding home care and support for our clients. I am also fully trained in Singled Handed or Proportionate Care.

Quote: “At Heritage Healthcare, we are dedicated to providing the highest standards of care to our clients. As Assistant Manager, I strive to support and empower our care team, ensuring that we deliver personalised and compassionate care that makes a real difference in people's lives.”

Christine Greenwell

Care Coordinator

Experience: Health & Social Care

About me:

I am Christine Greenwell, a highly valued member of the care team at Heritage Healthcare. Since joining the organisation in 2016, I have consistently demonstrated exceptional skills and unwavering dedication to ensuring the well-being and independence of our cherished clients.

Background:

As a Care Coordinator, I play a vital role in managing office inquiries and addressing concerns promptly and efficiently. My meticulous attention to detail and commitment to providing valuable support allow me to contribute to the development and implementation of comprehensive care plans. I empower individuals to maintain their desired lifestyle within the comfort of their own homes, fostering a sense of independence and well-being. Additionally, I conduct regular reviews with the care team, ensuring open communication and the delivery of the highest quality of care.

My Motivation:

My unwavering dedication and commitment to the well-being of our clients are at the core of my work. I understand the importance of providing personalised care and support that enables individuals to maintain their desired lifestyle and independence. My passion for helping others and ensuring their well-being drives me to deliver exceptional care services every day.

My Focus:

As the Care Coordinator at Heritage Healthcare, I take charge of managing office inquiries and providing invaluable support to our clients. I actively contribute to the development and implementation of comprehensive care plans, ensuring that each individual's unique needs are met. I am committed to ongoing growth and expertise, which is reflected in my attainment of Level 2 and Level 3 certifications in Health and Social Care. These qualifications demonstrate my comprehensive knowledge, proficiency, and dedication to providing exceptional care services.

Quote: “I am dedicated to providing exceptional care services and supporting individuals to maintain their independence and well-being. At Heritage Healthcare, we strive to make a real difference in the lives of our clients, and I am proud to be part of a team that shares the same commitment.”