Our Team - Heritage Healthcare North East

Our Trusted Team

We carefully recruit and train our care team to the highest possible standards. All staff members are DBS checked to an enhanced level and are fully insured with public liability cover. Heritage Healthcare North East Home Care Assistants always carry identification badges with photographic ID for added security and peace of mind.

Glenn Pickersgill

CEO

Caring for the elderly has been in Glenn’s family for decades. His knowledge, expertise and adaptable style helps to direct Heritage Healthcare to being a leading provider of expert home care. Glenn draws on his extensive experience as CEO to focus on key strategic issues.

Sally Pickersgill

Director

Sally oversees the in-house marketing department and works to ensure that Heritage Healthcare integrate corporate social responsibility within every aspect of business operations. Sally also plays a key role in making strategic business decisions.

Amanda Jackson

Registered Care Manager

Dedicated to continuous improvement, Amanda led the implementation of international standards ISO and OHSAS within Heritage Healthcare. Her support of franchisees in every aspect of their business operations, notably CQC registrations and training, is vital for every franchise launch.

Michelle Fenwick QFP

Director

Heritage Healthcare Director Michelle Fenwick QFP previously managed the Darlington office before working her way up through the business to her position as Director. Michelle has an expert understanding of the care sector and is available to support Care Managers across all offices, whilst motivating and monitoring their performance.

At Heritage Healthcare our staff always strive to be...

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Welcoming and friendly

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Polite and courteous

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Actively helpful and caring in their approach and attitude

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Understanding and responsive of the needs and preferences of our clients

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Respectful of the personality and culture of our clients

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Happy to listen and talk to our clients

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Informal where appropriate, efficient and take pride in their work

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Encouraging of comments and suggestions and receptive towards them

At Heritage Healthcare our staff always strive to be...

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A management approach which creates an open, positive and inclusive atmosphere

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Effective quality assurance and quality monitoring systems

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Registered Managers who are qualified, competent and experienced for the job roles

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Accounting and financial procedures which will safeguard the clients’ interests

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Regular supervision and appraisals

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Reassurance that the health, safety and welfare of our clients and Carers are promoted and protected at all times.

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