Our Team - Heritage Healthcare Milton Keynes

Our Trusted Team

We carefully recruit and train our care team to the highest possible standards. All staff members are DBS checked to an enhanced level and are fully insured with public liability cover. Heritage Healthcare Milton Keynes Carers always wear a uniform and carry identification badges with photographic ID for added security and peace of mind.

Archita Raval

Managing Director

Archita has a wealth of knowledge from within the healthcare industry. She has previous experience working as a Care Worker, progressing to a Care Coordinator role where she supported clients with high-quality care packages and ensured the care team provided the right service. Archita holds a Bachelor of Science in Chemistry and a post-graduate diploma in Laboratory Technology, which allowed her to gain valuable experience working in different hospitals, medical camps and blood donation camps in India. Since then, she has volunteered for the NHS as a Pathologist to help expand her knowledge and skills.

As Managing Director of Heritage Healthcare Milton Keynes, Archita is committed to delivering a home care service that is high quality, safe and responsive to support all service users.

Katie Russell

Registered Care Manager

Katie has worked within the health and social care for over 15 years, starting her career as a Care Assistant and progressing to a Care Manager. Her previous experience has allowed Katie to offer a solid foundation of knowledge, having provided support to clients who are elderly, needed end-of-life care or living with dementia, as well as children and young adults.

Katie is a dedicated Registered Care Manager and ensures the needs of clients are met and where possible, exceeded. With an open and transparent management style, she supports the care team with training opportunities to expand their knowledge, skills and experience and deliver high quality care.

At Heritage Healthcare our staff always strive to be...

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Welcoming and friendly

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Polite and courteous

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Actively helpful and caring in their approach and attitude

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Understanding and responsive of the needs and preferences of our clients

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Respectful of the personality and culture of our clients

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Happy to listen and talk to our clients

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Informal where appropriate, efficient and take pride in their work

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Encouraging of comments and suggestions and receptive towards them

At Heritage Healthcare our staff always strive to be...

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A management approach which creates an open, positive and inclusive atmosphere

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Effective quality assurance and quality monitoring systems

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Registered Managers who are qualified, competent and experienced for the job roles

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Accounting and financial procedures which will safeguard the clients’ interests

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Regular supervision and appraisals

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Reassurance that the health, safety and welfare of our clients and Carers are promoted and protected at all times.

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