HERITAGE HEALTHCARE - Wandsworth

Melody Njovu

Marketing Manager

Experience: Insurance, Health & Social Care, Retail

About me:

Hello, I'm Melody Njovu Harper, the Marketing Manager at Heritage Healthcare Wandsworth. With over a decade of expertise in the insurance industry and an extensive background in luxury retail cosmetics and personal care, I offer a unique blend of analytical acumen and high-end brand management skills. My goal is to consistently deliver exceptional results.

Background:

I have extensive experience in the insurance industry, specialising in Life & Pensions. My role involved managing relationships with corporate clients, providing tailored solutions, and delivering exceptional customer service. I have a deep understanding of complex insurance products and risk assessments, ensuring clients receive the best possible advice to meet their financial goals.Additionally, for two decades, I managed a key account for a prestigious French luxury brand, where I was responsible for a counter that achieved an impressive annual turnover of a quarter of a million pounds. My duties included meeting KPIs, organising promotional events, and monitoring competitors' activities. My strategic approach and dedication to excellence consistently drove sales and enhanced customer satisfaction.On a personal level, my caregiving experience for my husband, who has MND, has endowed me with a profound understanding of complex health conditions and the importance of providing care with dignity, compassion, patience, and resilience.

My Motivation:

My strategic approach and commitment to excellent customer relations enhance my ability to interact effectively with people. Coupled with my strong interpersonal skills, I am a versatile communicator dedicated to impacting the success and growth of our company network. My aim is to deliver services that enable our clients to live fulfilling lives in the comfort of their homes.

My Focus:

At Heritage Healthcare Wandsworth, my focus is on leveraging my diverse experience to develop and implement marketing strategies that highlight the quality and dedication of our services. I am passionate about creating campaigns that resonate with our clients' needs and ensuring our brand is synonymous with excellence in home care.

Quote: “Providing care with dignity, compassion, patience, and resilience is not just a professional duty, but a personal commitment.”

Michann Morgan-Thorne

Registered Care Manager

Experience: Health & Social Care

About me:

Hello I'm MIchann, With 14 years of unwavering dedication to the field of care, I've evolved from a compassionate support worker to a Registered Care Manager, showcasing a comprehensive understanding of diverse needs. My journey has spanned various roles in support, leadership, and management, covering areas such as mental health, learning disabilities, elderly care, and end-of-life support.

Background:

Having achieved NVQ qualifications at levels 2, 3, and 5 in Health and Social Care, my expertise has been refined across multiple care settings including residential care, extra care, and domiciliary care. This multifaceted experience has provided me with profound insights into delivering high-quality care tailored to individual needs.

My Motivation:

Motivated by the profound satisfaction derived from helping people, my purpose is to contribute to the creation of an environment where individuals lead fulfilled lives. Seeing smiles on faces, making people comfortable, and fostering an atmosphere of warmth and welcome are the pillars of my motivation.

My Focus:

In my role as Registered Care Manager, my focus remains unwavering. I am dedicated to fostering a harmonious environment where both staff and clients experience genuine happiness. A well-run service, characterised by efficiency and empathy, is not only my goal but also a commitment to providing the highest standards of care. I believe that a happy staff translates into happy clients and, ultimately, a well-run service.

Quote: “In caring for others, we create a ripple of comfort and fulfilment that extends far beyond the moment, shaping lives and fostering joy.”