Sackson Malambo

Director

Experience: Finance, Planning, Operations

About me:

I’m Sackson Malambo, Director of Heritage Healthcare Wandsworth. With over thirty years of operational management and client engagement experience, I bring to my role a blend of leadership skills and a compassionate approach to ensure the highest standards of care and service user satisfaction.

Background:

Starting as a graduate management trainee, I progressed through various roles including financial management, where I handled budgeting, cost control, and ensured the financial health of the organisation. I also developed and implemented quality control measures to continually improve service delivery. My academic background includes several qualifications, notably an MSc in Economic Planning, which has equipped me with a solid foundation in strategic and economic decision-making.

My Motivation:

My extensive experience in operational management and client engagement has shaped my commitment to excellence in care. I am dedicated to ensuring that our services are not only efficient but also compassionate and client-centred. My goal is to create an environment where both our clients and staff feel valued and supported, fostering a community of trust and care.

My Focus:

As Director, my focus is on addressing strategic issues and aligning our operations with our vision to make Heritage Healthcare a preferred domiciliary care provider in our territory. I am committed to continuous improvement, innovation, and maintaining the highest standards of service delivery to meet the diverse needs of our clients.

Quote: “The best way to find yourself is to lose yourself in the service of others.”

Melody Njovu

Marketing Manager

Experience: Insurance, Health & Social Care, Retail

About me:

Hello, I'm Melody Njovu Harper, the Marketing Manager at Heritage Healthcare Wandsworth. With over a decade of expertise in the insurance industry and an extensive background in luxury retail cosmetics and personal care, I offer a unique blend of analytical acumen and high-end brand management skills. My goal is to consistently deliver exceptional results.

Background:

I have extensive experience in the insurance industry, specialising in Life & Pensions. My role involved managing relationships with corporate clients, providing tailored solutions, and delivering exceptional customer service. I have a deep understanding of complex insurance products and risk assessments, ensuring clients receive the best possible advice to meet their financial goals.Additionally, for two decades, I managed a key account for a prestigious French luxury brand, where I was responsible for a counter that achieved an impressive annual turnover of a quarter of a million pounds. My duties included meeting KPIs, organising promotional events, and monitoring competitors' activities. My strategic approach and dedication to excellence consistently drove sales and enhanced customer satisfaction.On a personal level, my caregiving experience for my husband, who has MND, has endowed me with a profound understanding of complex health conditions and the importance of providing care with dignity, compassion, patience, and resilience.

My Motivation:

My strategic approach and commitment to excellent customer relations enhance my ability to interact effectively with people. Coupled with my strong interpersonal skills, I am a versatile communicator dedicated to impacting the success and growth of our company network. My aim is to deliver services that enable our clients to live fulfilling lives in the comfort of their homes.

My Focus:

At Heritage Healthcare Wandsworth, my focus is on leveraging my diverse experience to develop and implement marketing strategies that highlight the quality and dedication of our services. I am passionate about creating campaigns that resonate with our clients' needs and ensuring our brand is synonymous with excellence in home care.

Quote: “Providing care with dignity, compassion, patience, and resilience is not just a professional duty, but a personal commitment.”