Melody Njovu
Marketing Manager
Experience: Insurance, Health & Social Care, Retail
About me:
Hello, I'm Melody Njovu Harper, the Marketing Manager at Heritage Healthcare Wandsworth. With over a decade of expertise in the insurance industry and an extensive background in luxury retail cosmetics and personal care, I offer a unique blend of analytical acumen and high-end brand management skills. My goal is to consistently deliver exceptional results.
Background:
I have extensive experience in the insurance industry, specialising in Life & Pensions. My role involved managing relationships with corporate clients, providing tailored solutions, and delivering exceptional customer service. I have a deep understanding of complex insurance products and risk assessments, ensuring clients receive the best possible advice to meet their financial goals.Additionally, for two decades, I managed a key account for a prestigious French luxury brand, where I was responsible for a counter that achieved an impressive annual turnover of a quarter of a million pounds. My duties included meeting KPIs, organising promotional events, and monitoring competitors' activities. My strategic approach and dedication to excellence consistently drove sales and enhanced customer satisfaction.On a personal level, my caregiving experience for my husband, who has MND, has endowed me with a profound understanding of complex health conditions and the importance of providing care with dignity, compassion, patience, and resilience.
My Motivation:
My strategic approach and commitment to excellent customer relations enhance my ability to interact effectively with people. Coupled with my strong interpersonal skills, I am a versatile communicator dedicated to impacting the success and growth of our company network. My aim is to deliver services that enable our clients to live fulfilling lives in the comfort of their homes.
My Focus:
At Heritage Healthcare Wandsworth, my focus is on leveraging my diverse experience to develop and implement marketing strategies that highlight the quality and dedication of our services. I am passionate about creating campaigns that resonate with our clients' needs and ensuring our brand is synonymous with excellence in home care.
Quote: “Providing care with dignity, compassion, patience, and resilience is not just a professional duty, but a personal commitment.”