LATEST NEWS – Northallerton & Richmond (North Yorkshire)

Heritage Healthcare, a leading provider of home care services is expanding its services into North Yorkshire and bringing along its ‘Good’ rating for quality care from the Care Quality Commission (CQC), the independent regulator of health and social care services in England. Heritage Healthcare North East is rated Good by the CQC and this is the team who will be now operating in North Yorkshire.

The CQC plays a vital role in ensuring that care providers meet the necessary standards and regulations to deliver safe, effective, and compassionate care to individuals in their own homes. The commission evaluates various aspects of a care provider’s services to determine their overall rating.

The inspection process carried out by the CQC involves thorough assessments of key areas that are essential for maintaining high-quality care. These areas include:

• Safety: The CQC assesses whether the care provider has effective systems in place to identify and manage risks, safeguarding individuals from harm.
• Effectiveness: The commission evaluates whether the care provided is achieving positive outcomes and meeting the needs of the individuals receiving care. This includes assessing whether staff members have the necessary skills and knowledge to deliver high-quality care.
• Caring: The CQC looks at how caring and compassionate the care team is towards individuals, ensuring they are treated with dignity, respect, and empathy.
• Responsiveness: The commission assesses how well the care provider responds to the changing needs of individuals and ensures their care plans are regularly reviewed and adapted accordingly.
• Well-led: The CQC examines the leadership and management of the care provider to ensure that they have a clear vision, values, and effective governance processes in place.

Heritage Healthcare’s Good rating from the CQC highlights their dedication to meeting these criteria and delivering outstanding care to their clients. The rating demonstrates that Heritage Healthcare has robust policies and procedures in place, a well-trained and compassionate team, and a strong focus on person-centered care.

The achievement of a Good rating reflects the hard work and commitment of the entire Heritage Healthcare team, from the care workers who deliver support on a day-to-day basis to the management and leadership team that ensures the highest standards are maintained.

Heritage Healthcare’s Good rating from the CQC is a testament to their commitment to delivering high-quality home care services in Teesside and Darlington and now North Yorkshire. Individuals and their families can have confidence in the care provided by Heritage Healthcare, knowing that their well-being and safety are a top priority for the company.