Kay Taylor

Assistant Manager

Experience: Health & Social Care

About me:

I am Kay Taylor, a highly experienced professional with a remarkable career spanning over three decades in the care sector. My passion for the well-being of others led me to start as a care assistant in a residential home, where I demonstrated unwavering dedication to providing exceptional support. Throughout my journey, I have transitioned into the specialised field of care at home, further refining my expertise and commitment to delivering outstanding care.As Assistant Manager at Heritage Healthcare in North Yorkshire, covering Northallerton, Richmond, and surrounding areas, I bring a wealth of experience, qualifications, and expertise to my role. With my illustrious career in the care sector and my commitment to maintaining the highest standards of care, I play a vital role in ensuring that clients receive exceptional support. My dedication to training and supporting the care team, as well as my meticulous oversight through audits, guarantees that Heritage Healthcare delivers outstanding home care and support to every client. My expertise and passion make me an invaluable asset to the organisation, and my unwavering commitment to providing exceptional care sets a standard of excellence for the entire team.

Background:

I joined Heritage Healthcare in November 2011 and have consistently proven myself as a valuable asset, excelling in my roles and steadily climbing the ranks to my current position as Assistant Manager. I hold extensive qualifications, including Level 2 and Level 3 certifications in Health and Social Care, a Level 3 NVQ in Leadership and Management, as well as impressive Level 4 and Level 5 Diplomas in Management. These credentials serve as a testament to my exceptional knowledge and competence in the care industry.

My Motivation:

I am driven by a profound dedication to upholding the highest standards of care. Ensuring that every individual receives the exceptional support they deserve is at the core of my motivation. With my wealth of experience and expertise, I strive to make a positive impact on the lives of both clients and fellow care professionals.

My Focus:

As Assistant Manager at Heritage Healthcare in North Yorkshire, covering Northallerton, Richmond, and surrounding areas, I hold a crucial role in the organization. I am responsible for conducting induction training for new team members, equipping them with the necessary skills and knowledge to excel in their roles. Additionally, I serve as the "Train the Trainer" in essential areas such as Administering Medication, Dementia Care, and Manual Handling, sharing my extensive knowledge and expertise with my colleagues. Conducting audits to ensure the highest standards of service is another vital aspect of my role, as I provide meticulous assessment and oversight to ensure outstanding home care and support for our clients.

Quote: “At Heritage Healthcare, we are dedicated to providing the highest standards of care to our clients. As Assistant Manager, I strive to support and empower our care team, ensuring that we deliver personalised and compassionate care that makes a real difference in people's lives.”

Christine Greenwood

Care Coordinator

Experience: Health & Social Care

About me:

I am Christine Greenwell, a highly valued member of the care team at Heritage Healthcare. Since joining the organisation in 2016, I have consistently demonstrated exceptional skills and unwavering dedication to ensuring the well-being and independence of our cherished clients in the North Yorkshire area, specifically in Northallerton, Richmond, and surrounding areas.With my exceptional skills, attention to detail, and commitment to ongoing professional growth, I consistently contribute to the delivery of high-quality care services. My dedication to the well-being of our clients and my unwavering commitment to excellence make me an invaluable member of the care team. My professionalism and passion for providing exceptional care services set a standard of excellence within the organisation and contribute to the well-being and satisfaction of our cherished clients.

Background:

In my role as a Care Coordinator, I play a vital role in managing office enquiries and addressing concerns promptly and efficiently. My meticulous attention to detail and commitment to providing valuable support allow me to contribute to the development and implementation of comprehensive care plans. By empowering individuals to maintain their desired lifestyle within the comfort of their own homes, I help foster a sense of independence and well-being. Additionally, I conduct regular reviews with the care team, ensuring open communication and the delivery of the highest quality of care.

My Motivation:

My unwavering dedication and commitment to the well-being of our clients are at the core of my work. I understand the importance of providing personalised care and support that enables individuals to maintain their desired lifestyle and independence. My passion for helping others and ensuring their well-being drives me to deliver exceptional care services every day.

My Focus:

As a Care Coordinator at Heritage Healthcare, my primary focus is on managing office enquiries and providing invaluable support to our clients. I actively contribute to the development and implementation of comprehensive care plans, ensuring that each individual's unique needs are met. My commitment to ongoing growth and expertise is reflected in my attainment of Level 2 and Level 3 certifications in Health and Social Care. These qualifications demonstrate my comprehensive knowledge, proficiency, and dedication to providing exceptional care services.

Quote: “I am dedicated to providing exceptional care services and supporting individuals to maintain their independence and well-being. At Heritage Healthcare, we strive to make a real difference in the lives of our clients, and I am proud to be part of a team that shares the same commitment.”

Jen Watson

On Call Care Supervisor

Experience: Health & Social Care

About me:

I am Jen Watson, a highly dedicated and experienced On-Call Care Supervisor with Heritage Healthcare North East. With a genuine passion for providing exceptional care and support, I play a vital role in ensuring individuals in the Northallerton and Richmond areas of North Yorkshire receive the assistance they need outside of regular working hours.My focus on providing prompt and reliable assistance ensures that individuals in the Northallerton and Richmond areas of North Yorkshire receive the care they need outside of normal office hours. I am proud to be part of a team that is committed to delivering exceptional care and making a positive impact on the lives of those we serve.

Background:

I joined Heritage Healthcare in 2022 and have since been delivering exceptional care and support to those in need. With a wealth of knowledge and expertise in the health and social care field, I bring valuable skills and experience to the organisation.

My Motivation:

My motivation stems from a genuine desire to make a positive impact on the lives of others. I am dedicated to providing compassionate and attentive support to both staff members and service users, ensuring their well-being and satisfaction. My unwavering commitment to delivering high-quality care drives me to go above and beyond in my role as an On-Call Care Supervisor.

My Focus:

As an On-Call Supervisor, my primary focus is to ensure that individuals who require care services outside of regular working hours receive prompt and reliable assistance. I am committed to addressing concerns and providing guidance, maintaining the highest standards of care. My attention to detail and compassionate approach contribute to the well-being and satisfaction of both staff members and service users in the Northallerton and Richmond areas of North Yorkshire.

Quote: “I am passionate about delivering exceptional care and support to individuals in need. As an On-Call Care Supervisor, I am dedicated to providing prompt and reliable assistance outside of regular working hours. My goal is to ensure that everyone in the Northallerton and Richmond areas of North Yorkshire receives the care they deserve and to make a positive impact on their lives.”