Kay Taylor

Assistant Manager

Experience: Health & Social Care

About me:

I am Kay Taylor, the Assistant Manager for Heritage Healthcare North East, covering Middlesbrough, Teesside, Redcar and Cleveland, as well as all surrounding areas. With a remarkable career spanning over three decades in the care sector, my passion for the well-being of others has been the driving force behind my journey. I began as a care assistant in a residential home, demonstrating unwavering dedication to providing exceptional support. Over the years, I have honed my expertise in the specialised field of care at home, further refining my commitment to delivering outstanding care.As the Assistant Manager for Heritage Healthcare North East I bring a wealth of experience, qualifications, and expertise to my role. With my illustrious career in the care sector and my commitment to maintaining the highest standards of care, I play a vital role in ensuring that clients receive exceptional support. My dedication to training and supporting the care team, as well as my meticulous oversight through audits, guarantees that Heritage Healthcare delivers outstanding home care and support to every client. My expertise and passion make me an invaluable asset to the organisation, and my unwavering commitment to providing exceptional care sets a standard of excellence for the entire team.

Background:

I joined Heritage Healthcare in November 2011 and have consistently proven myself as a valuable asset to the organisation. Through my dedication and hard work, I have steadily advanced in my roles, ultimately reaching my current position as Assistant Manager. I hold extensive qualifications, including Level 2 and Level 3 certifications in Health and Social Care, a Level 3 NVQ in Leadership and Management, as well as impressive Level 4 and Level 5 Diplomas in Management. These credentials serve as a testament to my exceptional knowledge and competence in the care industry.

My Motivation:

My motivation stems from a deep-rooted dedication to upholding the highest standards of care. I am driven to ensure that every individual receives the exceptional support they deserve. With my wealth of experience and expertise, I strive to make a positive impact on the lives of both clients and fellow care professionals.

My Focus:

As the Assistant Manager at Heritage Healthcare North East, covering Middlesbrough, Teesside, Redcar & Cleveland and surrounding areas, my role is crucial to the organisation. I am responsible for conducting induction training for new team members, equipping them with the necessary skills and knowledge to excel in their roles. Additionally, I serve as the "Train the Trainer" in essential areas such as Administering Medication, Dementia Care, and Manual Handling, sharing my extensive knowledge and expertise with my colleagues. Conducting audits to ensure the highest standards of service is another vital aspect of my role, as I provide meticulous assessment and oversight to ensure outstanding home care and support for our clients.

Quote: “At Heritage Healthcare, we are dedicated to providing the highest standards of care to our clients. As Assistant Manager, I strive to support and empower our care team, ensuring that we deliver personalised and compassionate care that makes a real difference in people's lives.”

Christine Greenwood

Care Coordinator

Experience: Health & Social Care

About me:

I am Christine Greenwell, a dedicated Care Coordinator at Heritage Healthcare North East. Since joining the organisation in 2016, I have been an invaluable member of the care team, consistently demonstrating exceptional skills and unwavering dedication to the well-being and independence of our clients in the Teesside, Middlesbrough, Redcar, and Cleveland areas.As a Care Coordinator at Heritage Healthcare North East, I play a vital role in ensuring the well-being and independence of our clients in the Teesside, Middlesbrough, Redcar, and Cleveland areas. With exceptional skills, attention to detail, and a commitment to ongoing professional growth, I contribute to the delivery of high-quality care services. My dedication to the well-being of our clients and my commitment to excellence make me an invaluable member of the care team. I set a standard of excellence within the organisation, and my passion for providing exceptional care services contributes to the well-being and satisfaction of our clients.

Background:

In my role as a Care Coordinator, I am responsible for managing office enquiries and addressing concerns promptly and efficiently. With meticulous attention to detail, I contribute to the development and implementation of comprehensive care plans, empowering individuals to maintain their desired lifestyle within the comfort of their own homes. Regular reviews with the care team ensure open communication and the delivery of the highest quality of care.

My Motivation:

My unwavering dedication to the well-being of our clients is what drives me in my work. I am passionate about providing personalised care and support that enables individuals to maintain their desired lifestyle and independence. Every day, I strive to deliver exceptional care services that make a positive impact on their lives.

My Focus:

As a Care Coordinator at Heritage Healthcare, my primary focus is on managing office enquiries and providing valuable support to our clients. I actively contribute to the development and implementation of comprehensive care plans, ensuring that each individual's unique needs are met. My attainment of Level 2 and Level 3 certifications in Health and Social Care demonstrates my commitment to ongoing growth and expertise in providing exceptional care services.

Quote: “I am dedicated to providing exceptional care services and supporting individuals to maintain their independence and well-being. At Heritage Healthcare, we strive to make a real difference in the lives of our clients, and I am proud to be part of a team that shares the same commitment.”

Sophie Mason

On-Call Care Supervisor

Experience: Health & Social Care

About me:

I am Sophie Mason, a dedicated and experienced On-Call Care Supervisor at Heritage Healthcare North East, responsible for Middlesbrough, Teesside, and Redcar and Cleveland. With a genuine passion for delivering high-quality care, I play a crucial role in providing support and guidance to staff members and service users in throughout the area, outside of regular working hours.My focus on providing prompt support and guidance during non-standard working hours ensures that our staff and service users receive the assistance they need. I am proud to be part of a team that is committed to delivering exceptional care and making a positive impact in the lives of individuals in Middlesbrough, Teesside, and Redcar and Cleveland.

Background:

With a solid background in the healthcare industry, I previously served as a Care Coordinator from August 2021 to August 2022. Recognising my commitment to the organisation and exceptional skills, I returned to Heritage Healthcare in February 2023 as an On-Call Care Supervisor. My extensive knowledge and expertise make me a valuable asset to the team.

My Motivation:

My motivation stems from a genuine desire to make a positive impact in the lives of others. I am dedicated to ensuring that individuals receiving care services receive the highest standard of support and attention. My compassionate nature and commitment to making a difference drive me to go above and beyond in my role as an On-Call Care Supervisor.

My Focus:

As the On-Call Supervisor, my primary focus is to provide prompt support and guidance to both staff members and service users during non-standard working hours. I ensure that necessary assistance is readily available and that concerns are addressed promptly. My attention to detail and empathetic approach contribute to maintaining the highest standards of care at all times.

Quote: “I am passionate about delivering exceptional care and support to individuals in need. Being an On-Call Care Supervisor allows me to make a difference outside of regular working hours and ensure that our service users receive the assistance they require. I am committed to upholding the highest standards of care and making a positive impact in their lives.”