LATEST NEWS – Coventry -

The assessment, which took place between 26th February and 12th March 2025, looked at how well our service performs in the following areas:

• Safe
• Effective
• Caring
• Responsive
• Well-led

We’re delighted that our efforts have been recognised across the board, with the CQC confirming that significant improvements have been made since our previous inspection.

As a domiciliary care provider, Heritage Healthcare Coventry supports people living in their own homes, including older adults, younger adults, and individuals with dementia, learning disabilities, physical disabilities, and sensory impairments. The service was also assessed under the CQC’s Right support, right care, right culture guidance, which ensures individuals with learning disabilities and autism are supported with dignity, equality, and respect.

The inspection found that:

• People are supported safely and in their best interests

• Staff feel confident that their concerns and feedback are listened to

• Recruitment and staff induction processes are safe and effective

• Care plans are more person-centred and reflect individuals’ needs

• Leadership and management of the service has improved significantly

Ozichi Johnson, Owner and Registered Care Manager of Heritage Healthcare Coventry, said:
“I couldn’t be prouder of my team. The journey from our previous rating to this incredible result has taken dedication, resilience, and a genuine commitment to improvement. With the ongoing support of Heritage Healthcare Head Office and the determination of our staff, we’ve turned things around. This ‘GOOD’ rating is a real team achievement, and I’m so proud of what we’ve built here in Coventry.”

This milestone is a reflection of the compassion, professionalism, and teamwork shown every day by our care team. We remain committed to continuous improvement and delivering the highest standards of care to the people who rely on us.

Thank you to our clients, families, and staff for your continued trust and support.