“May I take this opportunity of thanking you and your team for the professional and empathetic way that you dealt with my mother’s care
You and/or your team would attend to my mother’s needs in a non-rushed gentle manner, spending time to encourage her to adapt to her circumstances. You made every effort to arrive on time, ensuring the continuity of her everyday needs.
There were never any disagreements, always cheerful, positive responses. You never let mum lose her ability to make decisions, only guiding her with possible choices.
Because of your care and commitment, mum was able to keep her independence and stay at home.
Heartfelt thanks to you and your team.”
Ms R - Daughter of Client