HERITAGE HEALTHCARE - Epsom

Find Expert Care from a Multi-Award Winning Homecare Specialist

OUR SERVICES | OUR TEAM | CAREER OPPORTUNITIES | LATEST NEWS | OUR LOCATION

HERITAGE HEALTHCARE - Epsom

Experience the difference of exceptional home care with Heritage Healthcare Epsom & Sutton.

Founded in September 2016 by husband and wife team, Song Lu and Shirley Li, Heritage Healthcare is dedicated to transforming lives in the Epsom and Sutton areas. Inspired by their personal struggles in finding suitable care for their grandparents in China, Song and Shirley embarked on a mission to create a business that could make a positive impact on individuals facing similar challenges.

At Heritage Healthcare Epsom & Sutton, our passionate team is committed to improving the lives of our clients. Through close collaboration with clients, their families, and healthcare professionals, we strive to deliver a home care service that perfectly aligns with their unique needs. Our unwavering commitment to uncompromising standards, consistently exceeding expectations, and making a genuine difference has earned us an exceptional reputation within the Epsom community. Trust in Heritage Healthcare as the care provider you can truly rely on.

Get in touch today to see how we can help you with your health care

Call 01372 303 222 or e-mail care@epsom.heritagehealthcare.co.uk

OUR SERVICES

Our client-centred approach places our clients at the heart of everything we do. We are driven by their needs, desires, and aspirations, ensuring that our services are tailored to meet their specific requirements. We firmly believe in empowering individuals to maintain their independence and dignity, all while receiving the highest quality of care within the familiar and comforting surroundings of their own homes.

Don't settle for ordinary care when you can experience extraordinary support. Choose Heritage Healthcare Epsom & Sutton as your trusted partner in home care. Contact us today to discuss your unique needs, and let us show you the difference our client-centred approach can make in your life. Take the first step towards a brighter future, where personalised care, compassion, and independence go hand in hand. Together, we can make a real difference and create a better tomorrow.

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OPENING HOURS
9.00 - 17.00
Weekdays Out of Hours On Call Service
07.00 - 09.00
17.00 - 22.00
Weekends Out of Hours On Call Service
07.00 - 22.00
CALL US
01372 303 222
E-MAIL US
care@epsom.heritagehealthcare.co.uk
OFFICE LOCATION
41 The Broadway
Cheam
Sutton
Surrey
SM3 8BL

Get in touch, we’re always happy to help.

We always respond as soon as possible

FEATURES & BENEFITS OF OUR HOMECARE

PERSONALISED CARE

Our team creates personalised care plans to meet the unique needs and preferences of each individual

COMFORT AND CONVENIENCE

Our homecare services provide care and support in the comfort and familiarity of one’s own home

INDEPENDENCE AND DIGNITY

We encourage individuals to maintain their daily routines and activities to promote independence and dignity

PEACE OF MIND

Our experienced and qualified professionals deliver reliable and compassionate care, giving family members peace of mind

CUSTOMER TESTIMONIALS

Read real opinions of people who are using Heritage Healthcare right now

Heritage Healthcare has been better than I could have ever hoped for and my Dad has liked them so much is going to continue having them in the future to help keep his flat clean and tidy. He’s healthy, happy, still proud and able but can look forward to seeing a friendly face to help with the boring bits around the house.

Mrs E - Daughter of Client

I have found the team very professional. They offer service beyond what was originally anticipated. They are willing to change dates/timings at short notice and are always on hand to offer advice. They are also willing to undertake additional work to the benefit of my mother. I can phone them at any time when advice or assistance is required.

Mrs B - Daughter of Client

The atmosphere in our home has gone from times of explosive levels of stress to the calmness and serenity that now fills our home. The level of professionalism and respect is second to none, for the first time in a long time I feel my care needs are being properly met and understood. My home has once again returned to being our own home.

Mrs S - Client

Very pleased with Heritage. All the Carers are kind, friendly. They all do a very good job. My dad has settled back into his own home with their help and understanding. I would recommend Heritage Epsom to all my friends.

Mrs W - Daughter of Client

OUR TEAM MEMBERS

Song Lu

Managing Director

Experience: Finance, Business Development, Health & Social Care

About me:

I'm Song Lu, the Managing Director of Heritage Healthcare in Epsom. With a diverse background in the Financial Sector and a deep passion for delivering exceptional care services, I bring a unique blend of skills and expertise to my role.I am honoured to serve as the Managing Director of Heritage Healthcare Epsom, and I am committed to driving the business forward with a focus on delivering exceptional care services. With a dedicated team and a passion for making a difference, I am confident that we will positively impact the lives of individuals in our community and uphold the highest standards of care.

Background:

Throughout my career in the Financial Sector, I have gained valuable experience in strategic planning, financial management, and business development. These skills have equipped me with the knowledge and insights necessary to lead Heritage Healthcare Epsom towards continued growth and success. I am dedicated to leveraging my expertise in finance, sales, and marketing to propel the business forward and ensure the delivery of exceptional care services.

My Motivation:

My motivation stems from my genuine passion for making a positive impact in the lives of individuals within our community. I am deeply committed to delivering compassionate care that enhances the well-being and satisfaction of our clients. At the same time, I recognise the importance of building a strong and sustainable business.

My Focus:

My focus is on fostering a culture of excellence and innovation, where our team delivers person-centred care that empowers individuals to live fulfilling lives.

Quote: “I am delighted to be the Managing Director of Heritage Healthcare Epsom, where I can combine my expertise in finance, sales, and marketing with my commitment to delivering outstanding care services. My focus is on developing a strong and sustainable business that prioritises the well-being and satisfaction of our clients. I am dedicated to leading a team that delivers compassionate and person-centred care, empowering individuals to live fulfilling lives. Together, we will make a positive difference in the lives of those we serve.”

Shirley Li

Managing Director

Experience: Finance, Banking, International Trade, Health & Social Care

About me:

I'm Shirley Li, the joint Managing Director of Heritage Healthcare in Epsom. With a diverse background in finance, including previous positions at the Bank of China and international trade companies, I bring a wealth of financial expertise to my role.

Background:

Throughout my career, I have gained extensive experience in financial management, risk assessment, and strategic planning. Having worked with international trade companies, I also possess valuable insights into business operations and market dynamics. This diverse skill set allows me to contribute effectively to the growth and success of Heritage Healthcare Epsom.

My Motivation:

From my early days at Loughborough University, I have always been driven by a desire to make a positive impact on the lives of others. I actively volunteered for local charity organisations and witnessed the transformative power of compassion and support. This passion for improving lives continues to motivate me in my role as Managing Director.

My Focus:

As the joint Managing Director, my primary focus is to build a business that not only provides exceptional care services but also significantly improves the lives of individuals in the community. I am dedicated to creating a culture of excellence and compassion within Heritage Healthcare Epsom. With a strong emphasis on financial management, strategic planning, and compassionate care, I aim to empower individuals to lead fulfilling lives. Together with our team, we are committed to delivering excellence and improving the well-being of those we serve.

Quote: “I am honoured to serve as the joint Managing Director of Heritage Healthcare Epsom, where I can leverage my financial expertise and commitment to making a difference in the lives of others. Our goal is to build a business that not only provides outstanding care services but also creates a positive impact on our community. With a focus on financial management, strategic planning, and compassionate care, we aim to empower individuals to lead fulfilling lives. Together with our team, we are dedicated to delivering excellence and improving the well-being of those we serve.”

Lisa MacKay

Care Manager

Experience: Health & Social Care

About me:

I'm Lisa MacKay, the Care Manager at Heritage Healthcare Epsom & Sutton. With over 13 years of dedicated care experience, I have grown both personally and professionally in the field. Starting as a care worker and progressing to the role of senior care worker, I have developed a deep understanding of the care sector. In December 2019, I joined Heritage Healthcare Epsom, and my exceptional skills and commitment led to a promotion to the position of Care Coordinator. In November 2022, I achieved another milestone in my career by being promoted to the role of Care Manager

Background:

Throughout my career, I have gained valuable experience in providing care and supporting individuals. This hands-on experience has equipped me with the skills and knowledge needed to excel in my role as Care Manager. I have witnessed the transformative power of compassionate care and understand the importance of delivering services that prioritise the well-being and dignity of every service user.

My Motivation:

My motivation stems from my profound passion for providing care. I take great pride in delivering services of the highest standard and ensuring that every individual receives the support they need. Each service user and care worker holds immense value, and I am committed to recognising and honouring their contributions to the community. It is my belief that through compassionate care and teamwork, we can make a meaningful impact on the well-being of our service users.

My Focus:

As the Care Manager, my focus is on maintaining exceptional standards of care while fostering a supportive and cohesive team. I believe that care should be provided in a way that I would want for myself or my loved ones. I am dedicated to creating an environment where service users feel valued and respected, and where care workers can thrive. By building strong relationships with both service users and care workers, I aim to make a positive difference in the lives of those we serve..

Quote: “I am proud to be part of a service that plays a vital role in supporting those in need within our community. Delivering care to the highest standard and ensuring that each service user feels valued and respected are my top priorities. Building a strong team of dedicated care workers is crucial as we work together to make a positive difference in the lives of those we serve.”