Safe, reliable and trustworthy care
In May 2018 Heritage Healthcare Ealing was awarded an ‘Outstanding’ rating by CQC for Home Care services in Ealing and Richmond. This rare accolade recognises the expertise of our professional team who provide a wide range of care and support services. The cornerstone of our service is our commitment to listening to and understanding your individual needs. As a result, we can build a tailored service which is always responsive to your wishes.
Listening to You
We think about care in a different way. Our starting point is to fully appreciate each client as an individual with specific preferences and aspirations. We then listen and discuss how best to support each person identifying needs and choices. This personalised approach allows our clients to have more choice and control over their lives and the power to change their individual Support Plan as and when required. Putting our clients at the centre of the process allows us to deliver a truly tailored service which is responsive to changing needs.
Your Care Team
You will be assigned a specific Care Team who will work collaboratively, with you, to deliver the best possible service. When we put your team together we will match you with the right type of carers so that a good relationship and trust is built. This approach enables us to provide you with consistency and quality of care that matches our Outstanding rating. More importantly, it ensures that you are comfortable with the people who are delivering your care.
© 2018 Ivan Coutinho