Our Trusted Team

We carefully recruit and train our care team to the highest possible standards. All staff members are DBS checked to an enhanced level and are fully insured with public liability cover. Heritage Healthcare Carers always wear a uniform and carry identification badges with photographic ID for added security and peace of mind.

Jameela Kotawala

Managing Director

Multi-lingual Jameela, an ambitious and dedicated business woman with excellent management skills is the owner and director of Heritage Healthcare in Cardiff. Jameela shares the Heritage Healthcare ethos, which is to exceed client expectations and make a true and real difference to peoples’ lives. Jameela said: “People want to stay in their own homes, where everything is familiar and they can have family and friends popping in whenever they like. We provide the highest standards of care so that people can maintain their independence, remain living in their own homes and enjoy a good quality of life.”

Jenna Long

Care Manager

The Cardiff Care Team is led by Care Manager Jenna Long. Jenna has progressed through Heritage Healthcare Cardiff, starting as a Care Assistant and now she supports her care team as Care Manager. She is dedicated to providing high-quality home care and support services to clients of Heritage Healthcare Cardiff, delivering bespoke care packages to help more people continue living independently at home for longer.

Heritage Healthcare Cardiff

Care Team

Our Care Team are carefully recruited to ensure that we have the most reliable, friendly and compassionate individuals working with our clients. Every member of the team is offered further training in order to develop their skills and build upon existing knowledge. Our friendly Care Assistant’s quickly build fantastic relationships with our clients and their loved ones.

At Heritage Healthcare our staff always strive to be...

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Welcoming and friendly

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Polite and courteous

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Actively helpful and caring in their approach and attitude

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Understanding and responsive of the needs and preferences of our clients

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Respectful of the personality and culture of our clients

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Happy to listen and talk to our clients

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Informal where appropriate, efficient and take pride in their work

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Encouraging of comments and suggestions and receptive towards them

At Heritage Healthcare our staff always strive to be...

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A management approach which creates an open, positive and inclusive atmosphere

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Effective quality assurance and quality monitoring systems

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Registered Managers who are qualified, competent and experienced for the job roles

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Accounting and financial procedures which will safeguard the clients’ interests

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Regular supervision and appraisals

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Reassurance that the health, safety and welfare of our clients and Carers are promoted and protected at all times.

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